This Policy outlines procedures for resolving disputes ("Disputes") between StreamLnk users or between a user and StreamLnk. It is part of our Terms of Service.
Disclaimer
This is a placeholder for the full legal text and should not be considered actual legal advice or a complete, legally binding document. Full content must be drafted and reviewed by qualified legal counsel.
1. Scope of Policy
Applies to all Disputes related to the use of the StreamLnk platform and services, including:
- Transactions between users (e.g., product/service issues).
- Payment issues (e.g., non-payment, incorrect charges).
- Interpretation of StreamLnk policies (Terms of Service, Acceptable Use Policy).
- Platform functionality/performance.
Exclusions: Excludes criminal or severe legal matters requiring direct law enforcement.
2. General Principles
StreamLnk aims for fair, efficient, and amicable Dispute resolution:
- Amicable Resolution: Encourage direct, amicable user resolution first.
- Neutrality: StreamLnk's role is neutral and objective, based on evidence and policies.
- Transparency: Parties are informed of process steps and decisions.
- Confidentiality: Information is confidential, subject to legal needs.
3. Informal Dispute Resolution Between Users (Self-Resolution)
Before escalating to StreamLnk, users must attempt direct resolution:
- Step 1: Direct Communication: Use StreamLnk tools or agreed channels to clearly state the issue, facts, and proposed resolution.
- Step 2: Document the Issue: Gather all relevant documentation (transaction details, communication logs, evidence, reports, etc.).
4. Formal Dispute Resolution Facilitated by StreamLnk
If direct resolution fails within a reasonable timeframe (e.g., 15 business days), either party may escalate to StreamLnk.
a. How to Initiate:
- Submit a "Dispute Form" via StreamLnk portal or email [email protected].
- Include: Account IDs, transaction/order IDs, detailed description, supporting documentation (Section 3, Step 2), and desired outcome.
b. StreamLnk's Role:
- StreamLnk assigns a Specialist to review documentation, platform activity, and gather information from all parties.
- The Specialist will attempt to facilitate a mutually agreeable resolution.
c. StreamLnk's Decision:
- For specific disputes (e.g., Escrow funds, platform fees, policy interpretation) as per Terms of Service, StreamLnk may make a binding decision based on evidence and policies.
- Parties will be informed of the decision and its basis.
- Timelines: We aim to resolve disputes promptly; estimated timelines will be provided.
5. Disputes Involving Escrow Services
Escrow fund release/withholding is governed by agreed terms and this Policy. Escalate Escrow disputes via formal process (Section 4.a). StreamLnk's decision on fund release is binding based on terms and evidence.
6. Disputes with StreamLnk Itself
Submit a detailed written complaint to [email protected]. StreamLnk will review, respond, and follow an internal escalation process for unresolved complaints.
7. Arbitration (If Applicable - Refer to Terms of Service)
Unresolved Disputes (especially with StreamLnk) may be subject to binding arbitration as per Terms of Service. Users waive right to jury trial/class action. Refer to Terms of Service for full details.
8. Limitation of Liability
Refer to StreamLnk Terms of Service. StreamLnk's role is limited to these procedures; no guarantee of outcome or liability for user actions.
9. No Legal Advice
StreamLnk's process is a convenience, not legal advice. Users should seek independent legal counsel.
10. Modifications to This Policy
StreamLnk may modify this Policy at any time. We will post updates and new "Last Updated" date. Continued use constitutes acceptance.
11. Contact Information
For Policy questions or formal Disputes: [email protected]
For general support: Customer Service or Support Hub pages.