Be Vigilant: Recognizing Potential Threats
Understanding Common Types of B2B Trade Fraud
While StreamLnk implements robust security measures, awareness is a key defense against fraudulent activities that can occur in any online B2B environment. Be aware of common schemes:
- Phishing Emails & Fake Websites: Deceptive emails or websites mimicking StreamLnk (or other trusted entities) to steal login credentials, financial information, or company data.
- Identity Misrepresentation: Individuals or companies falsely claiming to be legitimate suppliers, buyers, or StreamLnk representatives.
- Payment Scams: Requests for upfront payments to unverified accounts outside of StreamLnk's secure payment channels (Escrow, integrated BNPL, official wire instructions).
- Product Misrepresentation/Counterfeiting: Suppliers offering goods that do not meet agreed specifications or are counterfeit (StreamLnk's vetting and iScore™ aim to mitigate this).
- Invoice Fraud: Fake or altered invoices sent outside the StreamLnk platform.
- Business Email Compromise (BEC): Fraudsters gaining access to a legitimate company's email to send fraudulent payment instructions.
Our Security Measures & Your Role in Staying Safe
How StreamLnk Protects You & What You Can Do
StreamLnk's Protective Measures:
- Rigorous KYC/AML Verification: All platform participants are vetted during onboarding.
- Secure Portals & Encrypted Data: Industry-standard security protocols to protect your account and information.
- Official Communication Channels: All legitimate platform communications will come from official StreamLnk email addresses or within your secure portal.
- Integrated Secure Payment Options: We encourage use of our platform's Escrow, BNPL (via vetted partners), and verified wire transfer processes.
- iScore™ Partner Ratings: Provides data-driven insights into participant reliability.
- AI-Powered Fraud Detection (Ongoing Development): We are continuously enhancing our systems to identify and flag suspicious activity.
- Dedicated Compliance & Security Team: Investigates reported incidents and takes appropriate action.
Your Best Practices for Security:
- Verify Communications: Be wary of unsolicited emails asking for sensitive information. Always log in directly to your StreamLnk portal; do not click suspicious links in emails. Official emails from StreamLnk will come from @streamlnk.com addresses.
- Protect Your Credentials: Use strong, unique passwords. Never share your login details. Enable two-factor authentication (2FA) if offered.
- Use Platform Payment Channels: Conduct all financial transactions related to StreamLnk deals through our integrated and recommended secure payment methods. Be highly suspicious of requests to wire funds to personal accounts or through alternative, unverified channels.
- Scrutinize Documents: Carefully review all invoices, contracts, and shipping documents for authenticity and consistency.
- Verify Counterparty Details: Cross-reference information provided by new contacts with details available on their verified StreamLnk profile (where visible).
- Report Suspicious Activity Immediately: If something feels wrong, it probably is.
See Something? Say Something. Report It Securely.
How to Report Suspicious Activity or Fraud to StreamLnk
If you suspect you've encountered fraudulent activity, received a suspicious email claiming to be from StreamLnk, or have concerns about a user on our platform, please report it to us immediately:
Dedicated Reporting Email: [email protected]
What to Include in Your Report:
- A detailed description of the suspicious activity.
- Copies of any suspicious emails (including full headers, if possible).
- Screenshots of suspicious web pages or platform interactions.
- Relevant Order IDs, User IDs, or company names.
- Your contact information.
Process: Our security and compliance team will investigate all reports promptly and take appropriate action, which may include account suspension, legal action, and cooperation with law enforcement. Your report will be handled with confidentiality.
Identifying Legitimate StreamLnk Communications
Official StreamLnk Communication
- StreamLnk will NEVER ask you for your password via email or unsolicited phone calls.
- Official platform notifications will direct you to log in to your secure portal.
- Key financial transactions should always be confirmed through your portal.
- Our website is www.streamlnk.com. Be wary of look-alike domains.
Working Together to Keep StreamLnk Safe and Trusted.
Our Commitment to a Secure Trading Environment
Fraud prevention is a shared responsibility. StreamLnk is dedicated to investing in security technology and processes, but user vigilance is crucial. By working together, we can maintain a secure and trustworthy ecosystem for global industrial trade.